Yes it’s been awhile since I did any post here and the reason why is in the subject heading: Apple iBook woes.
I bought my iBook G4 in August 2005, from Digilife, in Perth Western Australia, for traveling in Canada. My PC was dying (aka Old) and I wanted a small portable machine. That’s right, I’m a first time MAC user.
Pretty much from day one – the problems stated.
Month 1: CD/DVD Optical Drive starts glitching in the first 2 weeks. Questioned this with the Apple Reseller, and got brushed off (by Digilife, one of Apple’s Reseller’s in Perth) with severe lack of disinterest.
Month 12: Battery Recall. (in Ireland at the time.)
Month 13: Replaced Battery.
Month 20: Hard Drive Failure. 2 weeks of waiting for replacement part, and 3 weeks before I got my iBook back.
Month 24: The Airport Card died. Couldn’t figure it out, until I turned the Airport off, and the computer stopped failing.
Month 24: 3 weeks later, (after I dropped it off to Next Byte Melbourne) I got my iBook back, and the same day (the Same Day) the Logic Board failed, resulting in kernal panics, which resulted in MASSIVE panic on my side, since that was my first experience with them. Another 3 weeks in the service department.
(Around) Month 30: Replaced my power cord/battery pack, as the cord was frayed. Had been meaning to do this for a while.
Month 35: Power connection started blinking at me, going from orange to green. Was concerned about it, and was told by Next Byte Melbourne it would be at least 3-5 working days before anyone would even be able to look at it. Decided to wait for a few weeks.
Month 36: Dropped the iBook off to get fixed before the warranty expired. Had the power coupling inside the iBook replaced, the CD/DVD Optical drive replaced (with the comment “yeah, something was definitely wrong with it”), and the Logic Board replaced (again, to which there was no “apparent” reason, but as far as I could tell, the person fixing it must have looked at the record, looked at the logic board, and decided that it needed to be replaced). And yes, another 3 weeks.
Month 44: Hard Drive Dies for the 2nd time. No extended warranty left, no funds to fix the iBook, now left with a white brick.
How can Apple reasonably expect to retain my business with all these issues? Despite my best efforts, I have been unable to have any communication with Apple and have had the parts replaced reluctantly and with long delays (3+ weeks) by their reseller. I have had maybe that 15 months of Mostly Happy Mac Use, and that’s all. It’s been 44 months. That’s 29 months (almost 2.5. years) of unhappy Mac use. I state the “Unhappy Mac Use” from the first Serious Failure.
I have, in vain, looked for an email address to send my complaint to, and explain why there needs to be a Very Good Reason as to why I buy a Macbook, to replace my iBook. Don’t get me wrong: I really like my OS:X operating system. But the hardware that went along with it? Frankly, you can keep it. Please, take it back. I can’t use it, and I can’t afford to get it fixed.
My Very First Apple computer. I loved my iPod-Mini. The one product that didn’t survive for very long in the last few years of Mac. I never had issues with it, and only needed the battery replaced after I had it in a Very Hot Summer, and a Very Cold Winter. I loved it so much, I decided to give Apple my business when I needed a laptop.
Unhappy Mac User.